Remote Bilingual Intake Specialist

Intake · Austin, Texas
Department Intake
Employment Type Full Time
Minimum Experience Entry-level

Zinda Law Group is rapidly growing, elite plaintiff’s personal injury firm with offices across the Southwest. We are currently looking for a driven and passionate Remote Intake Specialist to join our team. Our Intake Specialists conduct fact-finding interviews with prospective clients to determine if the potential case falls within the scope of our practice areas. If you're outgoing, great on the phone, and take pride in helping people, this is the job for you!


This is a permanent, full-time, remote position with potentially flexible shift schedules, such as 10:00am - 7:00pm Central or four 10-hour shifts each week. This is a great opportunity for recent college graduates or customer service oriented professionals looking to gain experience in the legal industry.


Firm Philosophy: We treat everyone with dignity and respect. It is our belief that every member of our team is valuable and should have the opportunity for a financially and personally fulfilling career. Everyone who works here goes home at the end of the day knowing they have done a great job for our clients and have made a positive contribution to the lives of others.  Our law firm is a great place to work. 


Our core principles are:

1. Excellence Always;
2. Only the Best;
3. Failure is Not an Option;
4. We All Take Out the Trash;
5. Run the Firm Like a Business.


Responsibilities:

  • Monitor all inbound marketing lead sources and call potential clients as soon as possible; 
  • Handle incoming phone calls from prospective clients;
  • Collect appropriate information and provide concise summary both written and verbal;
  • Confer with attorneys at every level of the Firm and provide the attorneys with a verbal and written summary of the calls;
  • Input appropriate data into CRM system.


Candidate Qualities:

  • College degree required;
  • Bilingual in Spanish is required;
  • Capable of working in a fast paced environment;
  • Great on the phone; 
  • Excellent written and verbal skills;
  • Outgoing and looking forward to working as part of a team;
  • Very organized, with high attention to detail;
  • Trustworthy, exercising confidentiality in all situations;
  • Dedication and willingness to assist with a variety of tasks;
  • Proficient in Microsoft Office;
  • Strong multi-tasking skills;
  • Reliable internet connection;
  • Previous work in a law firm a plus.


Compensation & Benefits:

  • $17 - $18.50 per hour;
  • Flexible schedule;
  • Paid Time Off and Paid Holidays;
  • Paid Parental Leave;
  • IRA Retirement Plan with Generous Company Contribution Match;
  • Medical, Dental, and Vision Insurance;
  • Excellent Working Environment;
  • Flexibility to Work Remotely;
  • Opportunities for Ongoing Training and Mentoring by Our Outstanding Team;
  • Opportunities to Advance and Grow in the Company.


To apply, you must submit a cover letter and resume using the link below:

 https://zdfirm.bamboohr.com/jobs/view.php?id=363 


Zinda Law Group is still fully operational during COVID-19. While this crisis poses unique challenges, thanks to an incredible team of dedicated attorneys, paralegals and staff we have been able to continue running our office virtually. We have full remote-work capabilities and technology that allows our team to continue assisting our clients. The health and safety of our team is our number one priority, and we are committed to complying with all local, state, and national orders and guidelines regarding COVID-19.


Zinda Law Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.

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  • Location
    Austin, Texas
  • Department
    Intake
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level